EasyJet apologises for wrongly denying boarding
Easyjet has agreed to compensate a passenger who was wrongly denied boarding at London Gatwick.
The airline admitted it was wrong to stop the passenger, who’s passport was set to expire in two months.
It was forced to apologise after the case was taken up by The Independent newspaper.
Charity executive Jonathan Rickard was not allowed to board his flight from Gatwick to Cyprus at the weekend.
After queuing for an hour, he said he was told he could not fly due to Cyprus immigration rules because his passport expires in August.
EasyJet admitted it made an error and said it would be contacting the passenger directly to rectify the situation.
On top of the cost of his flight, hotel and transfers, he may also be entitled to €400 in compensation under European rules.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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