Kuoni website offers direct link to its travel experts
Kuoni has launched a button on its website to connect browsers to specialist travel experts covering all holiday destinations.
The click and connect retail initiative enables holidaymakers to chat, e-mail or phone more than 150 travel experts based in Kuoni shops or John Lewis concessions across the UK, specialising in all regions from Asia to Africa and the Indian Ocean to America.
It does not extend to Kuoni homeworkers, or to its call centre staff who focus on agent sales.
Derek Jones, Kuoni managing director, said: "Click and Collect is a growing phenomenon in retail. But travel needs a different approach. For us it’s about creating a connected and seamless shopping experience – uniting online, call centre and in-store.
"Unlike hotel rooms or flights which are simple to click and book online, all our experience shows long-haul and complex travel itineraries and cruises need a combination of useful and inspiring online content combined with back up of a real travel expert to convert web browsers into bookers."
The operator says early indications show an increased demand for worldwide holidays in 2014, with bookings up year on year with Vietnam, Cuba, Mexico and the Maldives selling well so far.
Diane
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025