More than half of TripAdvisor users avoid hotels with no reviews
Hotels with no reviews could be losing bookings, according to the travel information site TripAdvisor, which said that its latest survey showed that more than half of its users would only book a hotel with reviews.
The global study, conducted in partnership with Ipsos MORI amongst 23,000 TripAdvisor uses worldwide, found that 72% of users always or frequently read revises before making a decisions on places to stay and eat, or things to do.
Four out of five participating travellers always or frequently read reviews before booking accomodation.
Nearly eight out of 10 TripAdvisor users are more likely to book a hotel with a higher ‘bubble rating’ when choosing between two similar properties, and 52% said they would never book a hotel with no reviews at all.
Across hotel, restaurant and attraction reviews, 85% of participants said the reviews they read on TripAdvisor accurately reflected their experience, with 86% agreeing that TripAdvisor made them feel more confident in their booking decisions.
"These findings show how important travellers find real perspectives from real people when they are planning their trips," said Becky Foley, senior director, trust and safety at TripAdvisor.
When researching their travel, respondents indicated that the most important thing they are looking for when reading reviews is recent content. They want to know that what they are reading is a fresh perspective by a fellow traveller, with 78% focusing on the most recent reviews.
Nearly four out of 10 respondents said the ignored extreme comments, and 55% said they read multiple reviews across several pages to get an overall sense of people’s opinions. On average, TripAdvisor users read nine reviews before making a decision on booking a hotel or a restaurant.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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More than half of TripAdvisor users avoid hotels with no reviews
Hotels with no reviews could be losing bookings, according to the travel information site TripAdvisor, which said that its latest survey showed that more than half of its users would only book a hotel with reviews.
The global study, conducted in partnership with Ipsos MORI amongst 23,000 TripAdvisor uses worldwide, found that 72% of users always or frequently read revises before making a decisions on places to stay and eat, or things to do.
Four out of five participating travellers always or frequently read reviews before booking accomodation.
Nearly eight out of 10 TripAdvisor users are more likely to book a hotel with a higher ‘bubble rating’ when choosing between two similar properties, and 52% said they would never book a hotel with no reviews at all.
Across hotel, restaurant and attraction reviews, 85% of participants said the reviews they read on TripAdvisor accurately reflected their experience, with 86% agreeing that TripAdvisor made them feel more confident in their booking decisions.
"These findings show how important travellers find real perspectives from real people when they are planning their trips," said Becky Foley, senior director, trust and safety at TripAdvisor.
When researching their travel, respondents indicated that the most important thing they are looking for when reading reviews is recent content. They want to know that what they are reading is a fresh perspective by a fellow traveller, with 78% focusing on the most recent reviews.
Nearly four out of 10 respondents said the ignored extreme comments, and 55% said they read multiple reviews across several pages to get an overall sense of people’s opinions. On average, TripAdvisor users read nine reviews before making a decision on booking a hotel or a restaurant.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
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