Orbitz adds live destination specialists
Orbitz is introducing live destination specialists for select vacation hotspots, the company announced.
“Booking a trip online is quick and easy when you’re traveling to familiar territory,†said Tom Russell, Group Vice President of Brand Marketing, Orbitz Worldwide. He added:
“For new visitors to popular places like Orlando, Las Vegas, Hawaii or Cancun, access to a travel expert with local insider knowledge can be invaluable in helping make decisions that will ensure a memorable trip.â€
Orbitz destination specialists are a team of travel experts with knowledge of local information in key travel markets. Each specialist has completed intensive training and spent significant time in their select locations to gain local knowledge and expertise, Orbitz says.
Destination specialists are available to travelers as they browse Orbitz.com to assist with vacation package bookings, consisting of air, hotel and car reservations, as well as attractions and services.
When a customer is browsing vacation packages in select markets on Orbitz.com, and a specialist is available, a message appears asking the customer if they would like to speak live to an Orbitz destination expert.
Destination experts are currently in place for the Hawaiian Islands as well as Mexico’s Yucatan Peninsula, including Cancun, Riviera Maya and Cozumel. Future plans call for the addition of specialists to serve roughly 12 markets, including Cabo San Lucas, Puerto Vallarta, Dominican Republic, Orlando, Miami and the Florida Keys, Jamaica, Bahamas, Las Vegas, Southern California and Puerto Rico.
Report by David Wilkening
David
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