Families slam Air India crash compensation process
Air India has been criticised by bereaved family members for pressuring them to sign compensation forms for the Ahmedabad air crash.
Family members have also accused the airline of being unprofessional and lacking compassion.
Some have complained they have been forced to disclose their financial dependency to the deceased passenger.
There was just one survivor from the 242 passengers and crew aboard the flight.
Air India owner Tat Group is offering an interim goodwill payment of £17,200 as well as £86,000 to the family of each victim who lost their lives on June 12.
It implies the financial disclosure must be filled out to receive compensation.
Families in India reported India officials at their address pressuring them to sign the form.
UK lawyer Peter Neenan, supporting several families, said this is unusual for airlines to seek financial declarations in this way.
He said after an air accident like this, family members would only need to supply proof of identification and bank details.
“You’ve got an airline taking information which is going to be used against families later once they hire lawyers,” Neenan said.
“Or they are going to make offers to families who don’t know what their claims are worth… meaning those offers are going to be too low, so they are going to undersettle cases.”
One family member said: “I felt pressure under extremely distressing circumstances following such a catastrophic loss. Air India should have done this in a more professional and compassionate manner and asked all families to seek legal advice before proceeding.”
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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