Stansted hires extra staff to cope with summer rush
Stansted is recruiting up to 200 additional security officers and customer service staff as it prepares for its busiest ever summer.
The airport is expecting 8.4 million passengers between June and August, with 100,000 passengers a day at its peak.
Other enhancements being planned to help the airport cope with the extra numbers include more seats in the departure lounge, including a dedicated family area, a new ‘quiet’ space away from the main departure lounge, extra water fountains to encourage the use of re-usable bottles, additional in-terminal charging points for electronic devices, double the number of terminal cleaning staff to 100, new information desks airside and a new 2,700 capacity multi-storey car park.
Chief operating officer Steve Griffiths said: "We are fast approaching our busiest time of year and another very exciting summer season with over 200 destinations on offer from London Stansted and up to 100,000 passengers regularly using the airport on a daily basis.
"A priority for us is to ensure that all of our passengers have a great airport experience as they head off on their holidays. We’ve been working very closely with our operational teams and airport partners to develop our plans for the summer, carry out essential maintenance work and ensure our teams are where they need to be to keep the airport operating smoothly.
"To help us manage the increase in passenger numbers we are recruiting more security staff and adding more customer service ambassadors to ensure we have the right people in the right place at the right time at every point of the passenger journey.
"Terminal operations will also benefit from the development of a new control centre at the airport, The Hub, that uses state-of-the-art, real-time technology to coordinate airport resources and respond to changes to passenger flows and demand, and to any form of disruption and knock-on impacts."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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